Frequently Asked Questions

After you clear customs, your Book Nevis-arranged driver will meet you as you exit the customs area, holding a Book Nevis sign. Please look for the sign rather than a specific driver name — flights run early or late and we occasionally adjust driver assignments while guests are in the air to keep every pickup on time. Whoever is holding the sign is your driver.

If you have exited the customs area and cannot see the Book Nevis sign, do not take another taxi or leave the airport. Call or WhatsApp us immediately on +1 869 669 0154 and we will tell you exactly where your driver is waiting. We track your flight, so we know when you’ve landed.

At your hotel lobby or reception, or at the water taxi landing, whichever applies to your route. Your driver will arrive 5 to 10 minutes early. The exact meeting point is on your booking confirmation.

We track your flight from the moment you book. No matter what time a delayed flight actually lands, a Book Nevis-arranged driver will be at SKB to meet you as you exit the customs area. There are no delay fees and no next-day fees. We coordinate the onward water taxi and any Nevis road leg around your actual arrival time, sea conditions and operator availability, and contact you if the planned route or timing changes.

If your airline cancels the flight connected to your airport transfer and the cancellation means you can no longer travel or use the transfer, we will provide a full refund for that affected airport transfer — even if the cancellation happens on the day of travel.

We will need to verify the airline cancellation, either from the airline’s official status or cancellation notice, airport information, or another reliable official source.

If your flight is delayed, diverted or rescheduled and you are still travelling, you normally do not need to cancel your transfer. We will adjust the booking under our Airport Arrival Guarantee where possible.

Full details on our Terms & Cancellation Policy page.

No. There is no after-hours surcharge. Flights into SKB normally arrive during the day, so a late arrival usually means a delayed flight. We keep tracking it, and no matter what time it lands, your Book Nevis-arranged driver will meet you at SKB. The onward water taxi is then coordinated around your actual arrival time, sea conditions and operator availability.

Message us on WhatsApp +1 869 669 0154 as soon as you land and have signal. We’ll reschedule your transfer to the new arrival window. No additional charge.

Journey time depends on your Nevis destination and route. Allow around 25 to 30 minutes by road from SKB to the St. Kitts departure point (Reggae Beach or Majors Bay). The private water taxi crossing from Reggae Beach to Oualie Pier is around 6 to 10 minutes, while the direct Majors Bay to Four Seasons Nevis pier crossing is around 15 to 20 minutes. From Oualie Pier, the final leg by car to your hotel takes from a few minutes to around 30 minutes. Book Nevis confirms the appropriate route and timing for each booking. For a leg-by-leg breakdown and the public ferry and water-taxi alternatives, see our St. Kitts Airport to Nevis guide.

For Book Nevis airport departures, we schedule your pickup to get you to SKB approximately three hours before your flight departure. Your pickup time depends on where you are staying — typically about 3 hours 40 minutes to 4 hours 25 minutes before your flight — and your booking confirmation gives the exact time. See our departure timing for SKB for each route.

Oualie Beach is the standard water taxi facility and is used for most Nevis hotels. Book Nevis offers two Four Seasons arrival routes: a direct private water-taxi transfer to the Four Seasons Nevis Pier, or a transfer via Oualie Pier with a private Nevis road transfer to Four Seasons Resort Nevis Reception. Your confirmation names the route you booked.

On the rare occasions when sea conditions make the private water taxi unsafe, we contact you and offer one of three options at no extra cost: a shifted crossing time within the same day, a route via the public ferry if the timings work, or a full refund if neither alternative works for you.

Yes, end-to-end. You won’t lift a bag from the moment you exit customs (or your hotel) until you arrive at your destination.

Yes. Bottled water is provided on the St. Kitts road transfer. Water, local bottled soft drinks and local bottled beer are provided on water-taxi crossings. Refreshments are not a standard inclusion on the Nevis road transfer.

Yes. Infant, child, and booster seats are available on request. Pricing is per road leg: US$20 per seat for single-leg transfers (airport to a hotel on the same island) and US$40 per seat for two-leg inter-island transfers (St. Kitts airport to a Nevis hotel). Pier-to-pier water-taxi transfers do not require child seats. When you book, tell us the ages and approximate weights of any children so we can pre-fit the correct seats.

No. Child seats are an add-on, priced per road leg: US$20 per seat for single-leg transfers, US$40 per seat for two-leg inter-island transfers. Add them during booking.

Our standard private vehicles seat up to 4 adults comfortably with typical luggage. Larger groups are accommodated with a larger vehicle or additional vehicle at an adjusted price. Message us on WhatsApp +1 869 669 0154 for groups of 5 or more and we’ll quote.

Yes. Please mention oversized items at time of booking so we can allocate the right vehicle.

As early as possible, especially during peak season (December to April). We coordinate vehicles and water taxis against actual demand, and booking early locks in availability. Last-minute bookings are often possible, message us on WhatsApp.

Secure online card payment at checkout, processed through PayPal. You do not need a PayPal account. We accept major credit and debit cards. Prices are in US Dollars.

No. Tips are at your discretion.

Full payment at time of booking.

Per vehicle, for up to 4 guests. Additional passengers are charged per person on top of the base price. The exact per-person increment is shown at checkout.

Yes, free of charge when we can accommodate. Message us on WhatsApp +1 869 669 0154 or reply to your confirmation email with the change.

Refunds are based on how close to travel you cancel:

• 30+ days before travel→Full refund
• 7–30 days before travel→Full refund minus US$70 admin fee
• 48 hours – 7 days before travel→50% refund
• Less than 48 hours→No refund

Verified airline cancellations that prevent you from travelling are a separate exception and can qualify for a full refund of the affected airport transfer, including on the day of travel.

Full details on our Terms & Cancellation Policy page.

Yes, free of charge, even less than 24 hours before travel.

Yes. Same-season moves are free. If you’re moving into a different season, we re-quote at the rate for your new date and you pay or receive the difference.

The public ferry is the economical option and runs on a fixed schedule. A private transfer is faster and adds meet-and-greet, luggage handling, flight tracking, and flexibility. You don’t manage timing, terminals, or luggage, we do.

Yes. We can include the public ferry in a coordinated transfer if it suits your travel style or budget. Ask us at the time of booking. For current ferry times and where to check them, see our Charlestown ferry schedule guide.

Yes. For groups over 4 guests or multi-vehicle bookings, message us on WhatsApp +1 869 669 0154 or email sales@booknevis.com with the group size, dates, and hotel. We build a custom coordinated plan and quote.

Transfers are our core service. If you want a stop en route (for photos, a quick bite) we can accommodate, ask at time of booking. Full sightseeing tours are best arranged separately.

Yes. Use the Your Nevis Hotel or Your St. Kitts Hotel product on the site, and enter your hotel or villa name in the booking details. We transfer to every hotel, villa, and rental property on both islands.

Yes, with the villa address and any access instructions included in the booking.

Book Nevis arranges and confirms each transfer leg with the local drivers and private water-taxi operators used for your route. We do not own every vehicle or boat; we coordinate each leg so it connects to the next. Your confirmation gives you the Book Nevis contact details for travel-day support, and we monitor your booking throughout your travel window.

No. Book Nevis bookings do not include travel insurance, and our liability is limited to the value of the transfer, as set out in our Terms & Cancellation Policy. We recommend every traveller carry appropriate travel insurance.

WhatsApp +1 869 669 0154. We respond quickly, usually within minutes during operating hours.

We monitor for arrival-critical messages (flight delays, day-of-travel issues) throughout your travel window. General enquiries are answered during business hours.

Arrival-critical messages are monitored throughout your travel window. General email enquiries are answered within one business day.