Terms & Cancellation Policy

This policy sets out how your Book Nevis booking works, how we confirm, how we handle changes, what happens if a flight is delayed, and how refunds work if your plans change. We aim to be clear and fair. If anything in this policy is unclear, message us on WhatsApp +1 869 669 0154 and we will walk you through it.

1. How a booking is confirmed

When you complete payment on a Book Nevis product page, your transfer is booked. You’ll receive an immediate email receipt, and a full confirmation email once we’ve coordinated the operational details on our side. Your booking is not fully confirmed until you have received that second confirmation email from us.

For high-demand travel dates, we may reach out on WhatsApp or email if we need to clarify any detail (flight number, pickup point, passenger count) before we can finalise the booking.

2. Payment

Payment is taken in full at the time of booking. We accept major credit and debit cards, processed securely through PayPal’s checkout. You do not need a PayPal account to pay by card. Prices are shown in US Dollars. Your bank may apply a foreign transaction fee if your card is not USD-denominated, any such fee is set by your bank, not by Book Nevis.

3. Cancellation and refund rules

Our cancellation windows reflect how transfer operations actually work. We reserve vehicles, drivers, and boats in advance, and issue a Final Details email seven days before travel, at which point operational resources are locked to your booking.

Cruise excursions — exception. The Private Nevis Cruise Excursion from St. Kitts is not covered by the bands above. Its cancellation policy is: more than 7 days before the excursion, 100% refund; from 48 hours to 7 days before the excursion, 75% refund; less than 48 hours before the excursion, no refund. There is no booking or administration fee on cruise excursions. Cruise excursions are additionally covered by the Cruise Ship Guarantee in section 15.

To cancel, email sales@booknevis.com. Please include your order number and the name the booking is under. Cancellations are only processed by email so we have a written record.

4. Changes to your booking

Changes, such as passenger count, pickup time adjustments, or hotel changes, are free of charge when we can accommodate them, regardless of how close to travel you notify us. Message us on WhatsApp +1 869 669 0154 or reply to your confirmation email.

If you need to move your travel date into a different season, we will re-quote at the rate applicable to your new date. You pay or receive any difference. Same-season date moves are free.

5. Name changes

Name changes on a booking are always free, even if requested less than 24 hours before travel. We want you to be able to gift or transfer a booking without friction.

6. Flight delays — our Airport Arrival Guarantee

If your flight is delayed, we adjust. If your flight diverts and arrives the next day, we still meet you. There are no delay fees and no next-day fees. We track your flight from the moment you book, and we coordinate the onward water taxi or hotel pickup around your actual arrival time.

We cover this at no extra cost because flight disruption isn’t your fault and it shouldn’t cost you anything.

7. Late-night arrivals

Late-night and early-morning transfers are included in the standard price. There is no after-hours surcharge. If your flight lands at 23:30, we’re there. If it lands at 04:00, we’re there.

8. Weather and sea conditions

Occasionally, sea conditions make the private water taxi crossing unsafe. When that happens, we will contact you and offer one of the following, at no extra cost to you:

• a shifted crossing time within the same day
• a route via the public ferry if timings align
• a full refund if neither alternative works for you

Land transfers are very rarely affected by weather. If they are (hurricane alerts, road closures), we will contact you and work out the best alternative or refund in the same way.

9. No-shows

If you do not arrive at the agreed meeting point and we cannot reach you on WhatsApp or by phone within 60 minutes of the scheduled pickup time, the booking is treated as a no-show and is non-refundable. This protects our driver and vehicle schedule.

Note: this rule does not apply when your flight is delayed, those are covered under our Airport Arrival Guarantee.

10. Meeting your driver

At St. Kitts airport (SKB), your driver will be waiting in the arrivals area holding a Book Nevis sign. Please look for the sign rather than a specific driver name. Flight timing is unpredictable, and we occasionally adjust driver assignments while guests are in the air to keep every pickup on time. Whoever is holding the sign is your driver.

For hotel and pier pickups, your driver will be at the agreed meeting point at the agreed time, typically 5 to 10 minutes early. If you don’t see them at the time of pickup, call or WhatsApp us on +1 869 669 0154 immediately.

11. Luggage

Private transfers include full luggage handling end-to-end, you won’t need to lift a bag. Standard vehicle allowances cover the usual two checked bags plus cabin baggage per passenger. If you are travelling with oversized items (golf clubs, surfboards, large dive equipment), please mention it at time of booking so we can allocate the right vehicle.

12. Children and child seats

Infant, child, and booster seats are available on request. Pricing is per road leg: US$20 per seat for single-leg transfers and US$40 per seat for two-leg inter-island transfers. Add them during booking. Please let us know the ages and approximate weights of any children at time of booking so we can pre-fit the correct seats and allocate adequate seating capacity.

13. What the price includes

• meet-and-greet at the pickup point
• private air-conditioned vehicle with professional driver
• bottled water on road legs
• soft drinks on water taxi legs (where applicable)
• luggage handling
• flight tracking (for airport pickups)
• WhatsApp support before and on the day of travel

Tips are not included in the price and are at your discretion.

14. What the price does not include

• meals, drinks purchased at stopovers
• tips or gratuities
• additional waiting time beyond what is normal for customs or flight arrival
• any optional extras agreed in writing (for example sightseeing stops added en route)

15. Force majeure

If a transfer cannot be delivered due to circumstances genuinely outside our control, including hurricanes, port closures, government-ordered travel restrictions, major civil disruption, or similar, we will offer a full refund or a credit toward a future transfer of your choice. You will not be charged in these circumstances.

Cruise ship does not call at St. Kitts. If your booked cruise ship does not call at Port Zante, St. Kitts on the scheduled service date, Book Nevis will provide a full refund, subject to confirmation from the cruise line or an official published itinerary update. If your ship arrives substantially late, or its schedule changes so that there is no longer enough time to run the excursion safely and return you to the cruise terminal in good time before your all-aboard time, we will first try to adjust the itinerary. If the excursion can no longer reasonably operate, you will receive a full refund. This does not apply where the ship docks normally but guests fail to disembark, miss the confirmed meeting time, or choose not to use the service.

16. Liability

Book Nevis coordinates private transfers using licensed, vetted, insured driver-guides and professional boat operators. Vehicles and vessels are maintained to local safety standards. Our liability is limited to the value of the transfer itself. We recommend every traveller carry appropriate travel insurance.

17. Complaints and disputes

If something doesn’t go to plan, please tell us as soon as possible, ideally while you’re still in St. Kitts and Nevis so we have the chance to put it right on the day. Email sales@booknevis.com with your order number and a brief description, and we’ll respond within one business day.

18. Governing law

This policy is governed by the laws of the Federation of St. Kitts and Nevis.

19. Contact

Cancellations and written enquiries: sales@booknevis.com

Day-of support and changes: WhatsApp +1 869 669 0154

This policy was last updated 28 July 2026. We may update it from time to time; the version in effect at the time of your booking is the version that applies to your booking.