Terms & Cancellation Policy

This policy sets out how your Book Nevis booking works, how we confirm, how we handle changes, what happens if a flight is delayed, and how refunds work if your plans change. We aim to be clear and fair. If anything in this policy is unclear, message us on WhatsApp +1 869 669 0154 and we will walk you through it.

1. How a booking is confirmed

When you complete payment on a Book Nevis product page, your transfer is booked. You’ll receive an immediate email receipt, and a full confirmation email once we’ve coordinated the operational details on our side. Your booking is not fully confirmed until you have received that second confirmation email from us.

For high-demand travel dates, we may reach out on WhatsApp or email if we need to clarify any detail (flight number, pickup point, passenger count) before we can finalise the booking.

2. Payment

Payment is taken in full at the time of booking. We accept major credit and debit cards, processed securely through PayPal’s checkout. You do not need a PayPal account to pay by card. Prices are shown in US Dollars. Your bank may apply a foreign transaction fee if your card is not USD-denominated, any such fee is set by your bank, not by Book Nevis.

3. Cancellation and refund rules

Standard cancellations. This schedule applies to private transfers and standard tours. Your refund depends on how much notice we have before the scheduled pickup time of the journey you are cancelling. There is no administration or cancellation fee.

Notice is measured from the time we receive your cancellation to the scheduled pickup time. Exactly 48 hours before pickup qualifies for a 100% refund, and exactly 24 hours before pickup qualifies for a 50% refund. If you cancel only one journey of a round-trip booking, the refund is calculated on that journey and the other journey stays booked.

Flight Cancellation Guarantee. If your airline cancels your flight and, as a result, you can no longer use your booked airport transfer, we will refund 100% of the affected, unused transfer. This applies however little notice you have, including when the airline cancels on the scheduled travel day, and no administration or cancellation fee applies.

The airline cancellation must be verified. Please send us the airline’s cancellation notification, or we will confirm the cancellation from the airline’s flight-status record or another reliable official source. Tell us as soon as you reasonably can: message us on WhatsApp +1 869 669 0154 for anything urgent and follow up by email to sales@booknevis.com. You will not be disadvantaged for reporting an urgent disruption on WhatsApp first; the time of your WhatsApp message counts as your notice.

If the airline rebooks you on a replacement flight, we will move your transfer to the new flight free of charge, subject to operational availability. The guarantee covers the affected, unused transfer only. A return or onward journey you can still use stays booked unless you ask us to cancel it, in which case the standard schedule above applies to that journey. A booking covered by a verified airline cancellation is never treated as a no-show.

The guarantee does not cover voluntary changes, missed flights, flights you choose not to take, or transfers that have already been completed. Flight delays, diversions and schedule changes where you are still travelling are not cancellations; they are covered by our Airport Arrival Guarantee in section 6.

Cruise excursions — exception. The Private Nevis Cruise Excursion from St. Kitts and the Private Ganzies Beach Day from Port Zante, St. Kitts are not covered by the schedule above. Their cancellation policy is: more than 7 days before the excursion, 100% refund; from 48 hours to 7 days before the excursion, 75% refund; less than 48 hours before the excursion, no refund. There is no booking or administration fee on cruise excursions. Cruise excursions are additionally covered by the Cruise Ship Guarantee in section 15.

How to cancel. Email sales@booknevis.com with your order number and the name the booking is under. Email is our formal cancellation channel and gives us a written record; the time we receive your email sets your notice period. If a disruption is urgent, message us first on WhatsApp +1 869 669 0154 and then confirm by email. We log the time of your WhatsApp message as your notice time, so you are never disadvantaged for reaching us the fastest way. Approved refunds are returned to the original payment method.

4. Changes to your booking

Changes, such as passenger count, pickup time adjustments, or hotel changes, are free of charge when we can accommodate them, regardless of how close to travel you notify us. Message us on WhatsApp +1 869 669 0154 or reply to your confirmation email.

If you need to move your travel date into a different season, we will re-quote at the rate applicable to your new date. You pay or receive any difference. Same-season date moves are free.

5. Name changes

Name changes on a booking are always free, even if requested less than 24 hours before travel. We want you to be able to gift or transfer a booking without friction.

6. Flight delays — our Airport Arrival Guarantee

If your flight is delayed, we adjust. If your flight diverts and arrives the next day, we still meet you. There are no delay fees and no next-day fees. We track your flight from the moment you book, and we coordinate the onward water taxi or hotel pickup around your actual arrival time. If a delayed flight lands unusually late, a Book Nevis-arranged driver will still meet you at SKB; the onward transfer is coordinated around your actual arrival time and operational conditions, including sea conditions and water-taxi operator availability.

We cover this at no extra cost because flight disruption isn’t your fault and it shouldn’t cost you anything.

If your airline cancels your flight and you can no longer use your transfer, our Flight Cancellation Guarantee in section 3 applies.

7. Late-night arrivals

Late-night and early-morning transfers are included in the standard price. There is no after-hours surcharge. If your flight lands at 23:30 or 04:00, a Book Nevis-arranged driver will be there to meet you at SKB. The onward water-taxi crossing is coordinated around your actual arrival time and operational conditions.

8. Weather and sea conditions

Occasionally, sea conditions make the private water taxi crossing unsafe. When that happens, we will contact you and offer one of the following, at no extra cost to you:

• a shifted crossing time within the same day
• a route via the public ferry if timings align
• a full refund if neither alternative works for you

Land transfers are very rarely affected by weather. If they are (hurricane alerts, road closures), we will contact you and work out the best alternative or refund in the same way.

9. No-shows

If you do not arrive at the agreed meeting point and we cannot reach you on WhatsApp or by phone within 60 minutes of the scheduled pickup time, the booking is treated as a no-show and is non-refundable. This protects our driver and vehicle schedule.

Note: this rule does not apply when your flight is delayed, which is covered under our Airport Arrival Guarantee, or when a verified airline cancellation is covered by our Flight Cancellation Guarantee in section 3.

10. Meeting your driver

At St. Kitts airport (SKB), your driver will meet you as you exit the customs area, holding a Book Nevis sign. Please look for the sign rather than a specific driver name. Flight timing is unpredictable, and we occasionally adjust driver assignments while guests are in the air to keep every pickup on time. Whoever is holding the sign is your driver.

For hotel and pier pickups, your driver will be at the agreed meeting point at the agreed time, typically 5 to 10 minutes early. If you don’t see them at the time of pickup, call or WhatsApp us on +1 869 669 0154 immediately.

11. Luggage

Private transfers include full luggage handling end-to-end, you won’t need to lift a bag. Standard vehicle allowances cover the usual two checked bags plus cabin baggage per passenger. If you are travelling with oversized items (golf clubs, surfboards, large dive equipment), please mention it at time of booking so we can allocate the right vehicle.

12. Children and child seats

Infant, child, and booster seats are available on request. Pricing is per road leg: US$20 per seat for single-leg transfers and US$40 per seat for two-leg inter-island transfers. Add them during booking. Please let us know the ages and approximate weights of any children at time of booking so we can pre-fit the correct seats and allocate adequate seating capacity.

13. What the price includes

• meet-and-greet at the pickup point
• private vehicle with professional driver
• bottled water on the St. Kitts ground-transfer leg (refreshments are not a standard inclusion on the Nevis ground-transfer leg)
• water, local bottled soft drinks and local bottled beer on water-taxi legs
• luggage handling
• flight tracking (for airport pickups)
• WhatsApp support before and on the day of travel

Tips are not included in the price and are at your discretion.

14. What the price does not include

• meals, drinks purchased at stopovers
• tips or gratuities
• additional waiting time beyond what is normal for customs or flight arrival
• any optional extras agreed in writing (for example sightseeing stops added en route)

15. Force majeure

If a transfer cannot be delivered due to circumstances genuinely outside our control, including hurricanes, port closures, government-ordered travel restrictions, major civil disruption, or similar, we will offer a full refund or a credit toward a future transfer of your choice. You will not be charged in these circumstances.

Cruise ship does not call at St. Kitts. If your booked cruise ship does not call at Port Zante, St. Kitts on the scheduled service date, Book Nevis will provide a full refund, subject to confirmation from the cruise line or an official published itinerary update. If your ship arrives substantially late, or its schedule changes so that there is no longer enough time to run the excursion safely and return you to the cruise terminal in good time before your all-aboard time, we will first try to adjust the itinerary. If the excursion can no longer reasonably operate, you will receive a full refund. This does not apply where the ship docks normally but guests fail to disembark, miss the confirmed meeting time, or choose not to use the service.

16. Liability

Book Nevis coordinates private transfers with the local drivers and private water-taxi operators used for each route. Our liability is limited to the value of the transfer itself. We recommend every traveller carry appropriate travel insurance.

17. Complaints and disputes

If something doesn’t go to plan, please tell us as soon as possible, ideally while you’re still in St. Kitts and Nevis so we have the chance to put it right on the day. Email sales@booknevis.com with your order number and a brief description, and we’ll respond within one business day.

18. Governing law

This policy is governed by the laws of the Federation of St. Kitts and Nevis.

19. Contact

Cancellations and written enquiries: sales@booknevis.com

Day-of support and changes: WhatsApp +1 869 669 0154

This policy was last updated 19 October 2026 and applies to bookings made on or after that date. We may update it from time to time; the version in effect at the time of your booking is the version that applies to your booking, unless we choose to apply more favourable terms to it.