Frequently Asked Questions

After you clear customs, exit the arrivals hall. A Book Nevis driver will be waiting in the arrivals area holding a Book Nevis sign. Please look for the sign rather than a specific driver name — flights run early or late and we occasionally adjust driver assignments while guests are in the air to keep every pickup on time. Whoever is holding the sign is your driver.

Message us on WhatsApp +1 869 669 0154 or call the same number. We will tell you exactly where the driver is standing. We track your flight, so we know when you’ve landed and we’ll be in the arrivals area before you are.

At your hotel lobby or reception, or at the water taxi landing, whichever applies to your route. Your driver will arrive 5 to 10 minutes early. The exact meeting point is on your booking confirmation.

We adjust. There are no delay fees. We track your flight from the moment you book and we shift the onward water taxi or hotel pickup to match your actual arrival time. Even if you arrive the next day, we will be there.

No. Every transfer includes late-night and early-morning cover at no extra cost. If your flight lands at 23:30 or 04:00, we’re there.

Message us on WhatsApp +1 869 669 0154 as soon as you land and have signal. We’ll reschedule your transfer to the new arrival window. No additional charge.

Typically 45 to 60 minutes door-to-door. Around 25 minutes by road from SKB to the St. Kitts pier (Reggae Beach or Majors Bay), then a 6 to 8 minute private water taxi crossing to Oualie on Nevis (or 15 minutes direct to the Four Seasons pier), then a short final leg by car to your hotel.

Oualie Beach is the standard water taxi facility and is used for most Nevis hotels. Four Seasons guests use the Four Seasons private pier (guest-only). We confirm the correct pier on your booking.

On the rare occasions when sea conditions make the private water taxi unsafe, we contact you and offer one of three options at no extra cost: a shifted crossing time within the same day, a route via the public ferry if the timings work, or a full refund if neither alternative works for you.

Yes, end-to-end. You won’t lift a bag from the moment you exit customs (or your hotel) until you arrive at your destination.

Yes. Bottled water on road legs, soft drinks on water taxi legs.

Yes. Infant, child, and booster seats are available on request. Pricing is per road leg: US$20 per seat for single-leg transfers (airport to a hotel on the same island) and US$40 per seat for two-leg inter-island transfers (St. Kitts airport to a Nevis hotel). Pier-to-pier water-taxi transfers do not require child seats. When you book, tell us the ages and approximate weights of any children so we can pre-fit the correct seats.

No. Child seats are an add-on, priced per road leg: US$20 per seat for single-leg transfers, US$40 per seat for two-leg inter-island transfers. Add them during booking.

Our standard private vehicles seat up to 4 adults comfortably with typical luggage. Larger groups are accommodated with a larger vehicle or additional vehicle at an adjusted price. Message us on WhatsApp +1 869 669 0154 for groups of 5 or more and we’ll quote.

Yes. Please mention oversized items at time of booking so we can allocate the right vehicle.

As early as possible, especially during peak season (December to April). We coordinate vehicles and water taxis against actual demand, and booking early locks in availability. Last-minute bookings are often possible, message us on WhatsApp.

Secure online card payment at checkout, processed through PayPal. You do not need a PayPal account. We accept major credit and debit cards. Prices are in US Dollars.

No. Tips are at your discretion.

Full payment at time of booking.

Per vehicle, for up to 4 guests. Additional passengers are charged per person on top of the base price. The exact per-person increment is shown at checkout.

Yes, free of charge when we can accommodate. Message us on WhatsApp +1 869 669 0154 or reply to your confirmation email with the change.

Refunds are based on how close to travel you cancel:

• 30+ days before travel→Full refund
• 7–30 days before travel→Full refund minus US$70 admin fee
• 48 hours – 7 days before travel→50% refund
• Less than 48 hours→No refund

Full details on our Terms & Cancellation Policy page.

Yes, free of charge, even less than 24 hours before travel.

Yes. Same-season moves are free. If you’re moving into a different season, we re-quote at the rate for your new date and you pay or receive the difference.

The public ferry is the economical option and runs on a fixed schedule. A private transfer is faster and adds meet-and-greet, luggage handling, flight tracking, and flexibility. You don’t manage timing, terminals, or luggage, we do.

Yes. We can include the public ferry in a coordinated transfer if it suits your travel style or budget. Ask us at the time of booking. For current ferry times and where to check them, see our Charlestown ferry schedule guide.

Yes. For groups over 4 guests or multi-vehicle bookings, message us on WhatsApp +1 869 669 0154 or email sales@booknevis.com with the group size, dates, and hotel. We build a custom coordinated plan and quote.

Transfers are our core service. If you want a stop en route (for photos, a quick bite) we can accommodate, ask at time of booking. Full sightseeing tours are best arranged separately.

Yes. Use the Your Nevis Hotel or Your St. Kitts Hotel product on the site, and enter your hotel or villa name in the booking details. We transfer to every hotel, villa, and rental property on both islands.

Yes, with the villa address and any access instructions included in the booking.

Yes. We work with licensed, vetted, professional driver-guides. Vehicles are air-conditioned, maintained to local safety standards, and carry commercial insurance.

Yes. We work with professional water taxi operators who are fully licensed and insured for passenger transfer. Life vests are provided and the boats are maintained to maritime safety standards.

Yes. All drivers and water taxi operators we work with carry their own commercial insurance, in line with St. Kitts and Nevis licensing requirements for passenger transport and passenger water taxi operation.

WhatsApp +1 869 669 0154. We respond quickly, usually within minutes during operating hours.

We monitor for arrival-critical messages (flight delays, day-of-travel issues) 24 hours. General enquiries are answered during business hours.

Our dispatch team operates 24 hours during peak arrival and departure windows. General email enquiries are answered within one business day.